Service Delivery Excellence at Leadec bundles three key topics: Global Operations Excellence (OPEX), Service Processes Excellence and Change Management, also regarding the adoption of our digital business platform Leadec.os.
Global Operations Excellence (OPEX)
The team is responsible for driving operational excellence transformation projects and rollout programs to achieve productivity gains to govern and steer regional OPEX teams, providing training and tools as a continuous improvement center of expertise.
Service Processes Excellence
Leadec's Service Processes Excellence is about developing our digital services with unique customer experience and high process efficiency. You work conceptually, design technology solutions and are involved in the implementation. With the help of system data analyses, you will identify process optimization potential.
As part of a global support, development and user community, you are actively involved in the preparation and design of workshops and meetings. Your know-how is to support project management with personal and methodological skills.
You are responsible for ensuring the successful introduction of new global IT systems into Leadec Group’s operational processes through various digital awareness activities, training and coaching as well as all communication.